Privacy Policy
Your privacy is important to us,
and we are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store,
and protect your data when you use our website and services.
Information We Collect
We may collect and process different types of information
to provide you with our services and comply with legal and regulatory requirements.
Name: Used for identification and account management.
Email address: Required for communication, security alerts, and account verification.
Phone number: Used for two-factor authentication (2FA) and customer support.
Payment details: Includes billing information and transaction details for processing payments and withdrawals securely.
Government-issued identification: Necessary for verifying identity and ensuring compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
IP address: Helps detect and prevent fraud or unauthorized access.
Browser type and version: Ensures compatibility and optimizes user experience.
Device information: Provides insights into how users interact with our services.
Operating system: Helps diagnose technical issues.
Pages visited and time spent on our site: Assists in improving website usability and personalization.
Trading activity: Tracks your trades, strategies, and performance.
Account balance: Monitors funds available for trading and withdrawals.
Transaction history: Keeps a record of deposits, withdrawals, and trades.
Withdrawal and deposit details: Ensures secure and efficient processing of financial transactions.
Please note: All trading on our platform occurs within a simulated, educational environment. No client funds are ever deposited, traded, or withdrawn at any stage
How We Use Your Information
We use the collected data to provide, improve, and secure our services.
The main purposes include:
Account management: Creating and maintaining user accounts, processing logins, and managing preferences.
Payments and withdrawals: Facilitating secure financial transactions and ensuring accurate account balances.
Identity verification and compliance: Meeting regulatory requirements and preventing fraudulent activities.
Platform optimization: Enhancing our services based on user behavior and feedback.
Monitoring trading activity: Ensuring compliance with our policies and preventing unethical trading practices.
Customer communication: Sending important updates, security alerts, and promotional offers (with user consent).
Data Sharing and Third Parties
We do not sell your personal information.
However, we may share your data with trusted third parties
when necessary for service functionality and regulatory compliance. These include:
Payment processors: To facilitate deposits, withdrawals, and secure transactions.
Regulatory bodies: To comply with financial and legal requirements.
Fraud prevention services: To protect against unauthorized access and fraudulent activities.
Customer support platforms: To provide assistance and respond to inquiries.
and comply with relevant regulations.
How Your Data is Protected
We take data security seriously and implement industry-standard measures
to protect your information. Our security practices include:
Encryption: Sensitive data, including payment and personal details, are encrypted using advanced security protocols.
Secure storage: Personal data is stored in protected databases with restricted access.
Regular security audits: We conduct vulnerability assessments to identify and mitigate potential threats.
Two-factor authentication (2FA): Provides an extra layer of security for account access.
Users should take precautions, such as using strong passwords and enabling 2FA.
Your Privacy Rights and Choices
You have control over your personal data and can exercise the following rights:
Access: Request a copy of the information we hold about you.
Correction: Update or correct inaccurate data.
Deletion: Request deletion of your personal data, subject to legal and regulatory obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
Your right to lodge a complaint
If you believe that we have mishandled your personal data
or violated data protection regulations, you have the right to lodge a complaint
with the relevant supervisory authority in your jurisdiction.
We encourage you to contact us first so that we can attempt to resolve any concerns directly.
To exercise these rights, please contact us at
SMS Marketing & Data Collection
We do not directly collect phone numbers or email addresses from users. Instead, we work with a third-party service provider that automatically identifies and supplies us with certain visitor contact details (such as email and phone number) when someone visits our website.
Contact details may be used to send marketing messages, cart reminders, or updates about our services via SMS or email.
This information is used only for communication relevant to our brand and services.
Data Retention
We retain personal data only for as long as necessary,
but no longer than 10 years after it was collected, to:
Provide ongoing services.
Comply with legal, tax, and regulatory obligations.
Resolve disputes and enforce agreements.
we securely delete or anonymize it.
How to Request Data Withdrawal
If you wish to have your personal data removed from our systems,
you can submit a formal request by contacting us at support@plusmarkets.com.
Please note that we may be required to retain certain information for legal and regulatory purposes,
and your data removal request will be processed in compliance with these requirements.
Contact Us
International Data Transfers
Your information may be stored and processed in different countries,
including jurisdictions outside your residence. To ensure the highest level of protection,
we implement the following safeguards:
Standard contractual clauses (SCCs): We use legally binding agreements that ensure data transfers comply with applicable privacy laws, including the GDPR.
Encryption and secure transfer protocols: Data is transmitted using industry-standard encryption methods to prevent unauthorized access during transfer.
Regulatory compliance: Where applicable, we adhere to GDPR and other relevant data protection regulations, ensuring that your personal data is handled in accordance with strict privacy standards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements,
business practices, or technology.
Users will be notified of any significant updates, and continued use
of our services constitutes acceptance of the revised policy.
How to Contact Us
Customer support
Get the answers that you need to trade with confidence. Available 24/7, around the world.
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If you do not agree, please discontinue use of our platform.
